Job Actions

Job Information

CUSTOMER SRV ASST C
PHILADELPHIA PA 19133
Category: Education
  • Your pay will be discussed at your interview

Job code: lhw-e0-89769760

Company Profile

University of Pennsylvania

Contact Company


Local Information

Laugh while you Look

Sponsored Ads

Summary

  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
CUSTOMER SRV ASST C
CUSTOMER SRV ASST C
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.


If you would like to bookmark this position for later review, click on the Bookmark link. If you would like to print a copy of this position for your records, click on the Print Preview link.
Bookmark this Posting
Print Preview
Apply for this Job


Posting Details





Posting Details



Reference Number
24-28849


Posted Job Title
CUSTOMER SRV ASST C


School Name
Division of Recreation & Intercollegiate Athletics


Org
Recreation Administration


Posted to the Web
05/12/2018


Posted Job/Salary Grade
024


Employment Type
Non-Exempt


Hours
35.00


Position Type
Full Time


Position Schedule
Monday - Friday


Months
12


Position Length
Ongoing


Position End Date


University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.


Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.


The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.



School/Center Overview

Penn Athletics is a broad-based Division that serves the University community through 33 intercollegiate varsity programs and diverse recreational offerings. Penn is home to two of the most iconic venues in college athletics, The Palestra and Franklin Field. The Quakers are proud members of the Ivy League. The Division aims to make an impact through athletics by empowering individual excellence and fostering community through varsity, club, and recreational activities. Penn Campus Recreation sponsors 36 club sports and hundreds of intramural teams to provide opportunities to students, both undergraduate and graduate, and faculty/staff. A wide-array of classes and programs are offered through the Pottruck Health and Fitness Center and the Fox Fitness Center for recreation and wellness.



Duties

Under the supervision of the Assistant Director for Membership Services, coordinates daily operations of the membership services office, including customer service support and direct supervision of part-time Membership Representatives. Utilizes Innosoft Fusion-the department's sales software system to maintain member records, authorize agreement billing, and process department cancellation and refund requests. This position works closely with all members of the department and provides frontline customer service support to members of the Penn Community.



Qualifications

High school diploma or equivalent required, with 1 to 2 years of progressive customer service experience, preferably in an academic setting or equivalent combination of education and experience.Should possess above-average oral and written communications skills, as well as interpersonal and organizational skills with an understanding of, and deep commitment to, service excellence and customer focus. Proficient in workplace computing: word processing, spreadsheet and database management, Microsoft Office applications, and Internet. Desire to work in a university setting, with students and in a service-oriented organization.Demonstrate the ability to work independently while functioning as part of a team. Experience in hiring, training, supervising and evaluating student staff and/or part-time staff. Must have the ability to work in a fast-paced, high-pressure environment. Functions with a high level of service with attention to detail and the ability to handle multiple tasks simultaneously. Ability to make sound professional judgements. Must be dependable and flexible. Must be able to develop good working relationships with colleagues, faculty, staff, and students. Interest in working in a diverse University setting with high level of student contact.



Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.



Special Requirements


Quick Link





Posting Supplemental Questions


Required fields are indicated with an asterisk (*).



+ *
How did you hear about this employment opportunity?


+ Jobs@Penn


+ Contacted by a Penn Recruiter


+ Referred by a Penn Employee


+ Referred by a friend or family member


+ Higher Education Recruitment Consortium (HERC)


+ Inside Higher Ed


+ Indeed.com


+ Other Internet Advertisement


+ Linkedin


+ Twitter


+ Other Social Media Site


+ Professional Affiliation/Trade Website


+ Diversity Association/Publication Website


+ Heard about it at a conference or career fair


+ Apple One


+ Recruitment and/or staffing agency




+ *
What is your highest level of education completed?


+ Less than high school education


+ High School Diploma or GED


+ Vocational or Technical School


+ Associate's Degree or Two Year College


+ Bachelor's Degree


+ Master's Degree


+ PHD/MD/JD or equivalent doctoral degree




+ *
How many years of experience do you have related to this position?


+ 0 to 1 Year


+ 1 to 2 Years


+ 2 to 3 Years


+ 3 to 5 Years


+ 5 to 7 Years


+ 7 to 10 Years


+ Over 10 Years





Applicant Documents

Required Documents


+ Resume


Optional Documents


+ Cover Letter











More Information »